What is the background of your company?
Safe at Home Healthcare is an independently-owned home services agency. We are not a franchise. Kurt Hjelle started in home care as a Licensed Physical Therapist in 1997. While treating patients in their homes he was always impressed how good caregivers took care of their patients. Caregivers looked at Kurt as a resource to find them their next client and clients looked at Kurt as a reference in finding good help. Kurt was then asked by a caregiver if he ever thought about adding a caregiver business to his physical therapy services. The idea intrigued him since he was already in home care so he decided to start connecting caregivers with clients who needed help at home.
How long has your company been in business?
We have been providing caregivers for Seniors since 2001.
Can you give me some references from nurses, social workers or past clients?
Yes. We can provide you with completed home health care surveys and people that you can ask “Would you use this company again for yourself or your loved ones?” Simply contact us. Read also our testimonials.
What if I want to file a complaint against a caregiver or an agency?
Many complaints can be resolved by talking with the supervisor, management, or owner of the agency. Complaints about service quality or lack of attention to details should be made with the supervisor or management of the agency.
If an older adult or their family or friends has concern regarding services or procedures, they are encouraged to place these concerns in writing or electronically and send them to the attention of the owner or administration of the in-home care agency. If concerns involve issues more serious in nature, it is wise to also place a phone call to the agency to discuss your concern.
People who work with frail adults are at risk of not consistently meeting your expectations.
Do you guarantee customer satisfaction?
Yes. If you are not 100 percent satisfied with your caregiver, we want to know and we find a replacement within 24 hours.
We at Safe at Home Healthcare will be glad to assess your situation. We’ll let you know if our services will best help you or your senior. Give us a call at (800) 480-4154. Or contact us by email.